Why am I not allowed to cancel within 2 min of placing the order? There is no possible way the restaurant started preparing my order within 2 min. Your bot wasted my time, or I'd even hit the cancel button within 30s. This is clearly a Zomato problem, not a me problem
I needed a delivery after 4:30 pm and I even selected the 4:30 slot, but when I clicked back into my cart and pressed pay, it defaulted to an unscheduled delivery instead. I only noticed when it said food coming in 30 min.
I immediately tried to cancel; your bot blocked me.
I tried to ask for human support. your bot blocked me.
When I finally got a human on the line (mind you, I was trying to focus on a meeting while doing all of this), they don't even TRY to help with my issue. I explicitly ask for a 4:30 delivery and they say it'll be delivered within 4:00.
I even say in advance that I cannot take a call because I'm busy, but they spam me with calls anyways when the delivery guy reaches me.... at a time I already warned you I was unavailable well before the delivery partner reached the store. Is that how well you listen to a customer?
Am I supposed to let you not only refuse to cancel my order (which was messed up because of a glitch in your system, no less), but also tolerate all the pain you put me through? You literally called me nonstop after I explicitly said I cannot take calls well before the delivery boy even got here.
I expect a full refund for this because it's completely on you and your platform that this order was not only left outside unhygienically for 30+ min, but you also bothered me, ignored my requests not to call, and took my time away when I was trying to focus on a meeting.
If you want the food back to refund, you can come take it. I haven't even touched it. I just said yes to whatever support said on call to end it quickly because I needed to get back to my meeting and they wouldn't stop calling me until I answered, and apparently their solution was to leave the food at my doorstep.
If this is not resolved with a full refund, I will be filing a formal complaint with the National Consumer Helpline (NCH) regarding the unfair trade practice of blocking cancellations for technical glitches and the subsequent harassment via calls despite prior notice of unavailability.
I'll add screenshots if only you'd let them load.