How are small businesses actually managing leads today?
I’ve been researching how small businesses handle lead management and customer follow-ups, especially now that everyone is talking about AI automation.
Curious what people are actually using in real life:
- CRM tools?
- Spreadsheets?
- Shared inboxes?
- Manual follow-ups?
- AI tools?
- Agencies/virtual assistants?
A few things I’d love to understand:
- What system are you currently using?
- What’s the most annoying part of managing leads?
- What breaks most often?
- What feels too expensive for what it does?
- Have you tried AI automation yet?
- If you could magically fix one part of the process, what would it be?
u/Accomplished_Row4647 — 6 days ago