We're replacing our current setup which is honestly just a yearly training video and a vibe check, and I've been in vendor demo hell for like two weeks now and I'm starting to lose the plot a little.
Every single platform claims to be the most "behavior driven" and "engagement focused" and whatever other buzzwords they're rotating through this quarter. The demos all look clean and polished and then you read the reviews and it's a completely different story. So I genuinely don't know who to believe anymore.
A few things I'm trying to figure out: how much does gamification actually move the needle vs just being a gimmick, does the phishing sim quality matter as much as vendors say it does, and how do you even measure whether the training is working or if people just got better at spotting YOUR specific test emails.
We're mid-size, mix of technical and non-technical staff, and the biggest thing for me is that I don't want people to dread it or feel like they're being set up to fail. The "gotcha" culture around phishing tests has always felt counterproductive to me tbh.
What are you guys actually running in 2026 and would you recommend it? Also curious if anyone has switched platforms recently and whether it was worth the pain.