u/AccomplishedUse770

I recently (27th Apr) executed a USD buy trade via FXRetail (CCIL platform), but I’m stuck due to what they’ve acknowledged as a backend issue.

Details:

• Trade booked successfully (have confirmation PDF)
• Amount: $4,000
• Bank: HDFC
• Issue: Trade number not propagated to bank → unable to complete remittance

So effectively:

• Funds are blocked
• Bank cannot see the trade
• FXRetail says backend issue

I’ve already:

• Emailed support + escalations
• Tried grievance portal (not working)

Questions:

1. Has anyone faced this with FXRetail/CCIL?
2. How long did it take to resolve?
3. Is it better to push for cancel + rebook (with rate protection)?
4. Any faster escalation route that actually works?

This is time-sensitive since exchange rates can move.

Would really appreciate inputs from anyone who has dealt with this.

Thanks!