u/Acceptable_Section_5

I'm in California (LA County) and applied for both CalFresh and MediCal through the California benefits online portal after I lost my job. I had my interview a week after I applied. During that interview, my caseworker told me they needed a few more paystubs from me, which I uploaded to the site two days later. My case is still set to "pending" and it's now be 30 days since I applied and three weeks since my interview.

Does anyone know if this is just normal or should I try to get through to my caseworker? I requested another interview through the online portal but haven't heard anything back. I'm more nervous about my Medical since I don't want to go too long without insurance. Any advice or experience with this is greatly appreciated!

I get that formatting your resume to be clean and easily readable is important but the thing I don't understand about ATS is how we're being told to re-do our resumes for every job listing so the keywords allow us to "pass" the system. I've heard recruiters say that resumes now just all look the same. So then, what is the point of doing this? To find the person who is best at bypassing ATS rather than who is most qualified for the job? And what is going to stop someone who is unqualified (but good at matching keywords) from just wasting everyone's time once they get to the interview? I genuinely don't understand how it is helpful for anyone involved.