UniUni Warehouse Manager Admitted They Lost an Entire Warehouse of Packages in Chicago
Removed from r/uniuni so posting here
I was able to find the location of UniUni's Chicago Warehouse (1211 Tower Rd. Schaumburg, IL 60173) and visited a week ago to try to pick up a package that had not been delivered for over two months. Surprisingly, they let me in, and I was able to speak with the warehouse manager regarding its location.
The answer he gave was really strange, as he effectively admitted that UniUni lost thousands of packages due to negligence. According to him, on February 25, their original warehouse somewhere south of O'Hare was closed by the city due to fire safety issues, and they had to relocate to the current one in Schaumburg. All the packages that were stored there were then "left in the warehouse and are inaccessible." When I asked about going to the warehouse to pick it up, he became very concerned and claimed I would be fined if I attempted to do so, then revised his answer to say the package likely fell off a truck during transfer.
I had expected it to be gone, but it was pretty shocking how they apparently lost it only a day after it arrived at their warehouse. It also didn't help that their final solution was directing me to use the AI support to "solve my issue."
Also, they had a storage section in the warehouse, but from what the manager said, they don't keep things there longer than a month. All of this was extremely concerning, and I'm really not surprised that so many of us never receive our packages if things like this can happen.