u/Acceptable-Lead9236

Hi everyone. First of all, I apologize for the English; I'm using Google Translate.

I bought this game for my 4-year-old daughter and she loves it. We play on PS5, but often when we pick up collectibles, the game freezes, so we can't collect everything to unlock all the clothes in the game. The only way I can continue playing is to close the game and reopen it, but as soon as we pick up an item again, it freezes.

Does anyone know how to fix this? Thanks