Avanti paid only half my delay repay and rejected appeal
Hi all, I was traveling from London Euston to Edale via Manchester on Saturday.
Because overhead line damage at Manchester Piccadilly caused multiple cancellations, the 12:13 from London became so overcrowded that staff told me to take the following service, which only ran to Stockport. From there I had to switch to a CrossCountry service to reach Manchester Piccadilly. That delay caused me to miss my connection, and because the train to Edale runs only once every hour, I arrived in Edale at 16:32 instead of 15:32, so I was exactly 60 minutes late. My understanding is that this should qualify me for a 50% refund on my Off-Peak Return, yet Avanti is only offering 25% and has rejected my appeal.
I'm petty. What are my next steps to claim the rest?