Hey ya'll, I work at a Tex-Mex restaurant and on cinco de mayo I crashed out on my chef in the middle of my shift.
The day started with finding out I have 2 trainees. One was on their first day of training, the other on their second. I'm the only server scheduled the whole shift as its supposed to be slow since we're based on hotel occupancy. My manager leaves around 6pm (closing time at 10pm) and I was told that I'm also acting MOD.
When he leaves my first table asks about the all you can eat tacos, which I know nothing about. I asked our chef and he says our manager should've informed us and given us menus. We do not have menus or buttons for said "all you can eat tacos". We end up having to scratch the promotion since we were uninformed.
Then, I get sat a 4 top thinking nothing of it, until our chef walks out to greet them. Apparently they were the land owners of our property and I was also not informed of them being on property or coming in to eat. We always get a heads up for VIP tables. As soon as they sit, I get 3 other tables.
I low-key get kind of weeded but just need help getting food out and ask my chef to help run because he's also the director of outlets, not just our chef. He literally laughs at me and tells me no, then proceeds to call our manager and complain about how I can't handle it. This ended in me yelling at him in front of the kitchen staff and my trainees.
I know getting quadruple sat doesn't sound like a lot but they were all 4 tops or larger that sat literally within minutes and having trainees slows things down for me. I've also never trained 2 people at once with different training days.
For context: I've worked here for 8yrs, its my first and current job, we don't have bussers, hosts, or food runners, and I'm the lead server.