During a live giveaway on YouTube hosted by FundedProp, it was announced that three $100K accounts and two $50K accounts would be awarded. I was among the first participants to successfully claim a code, and shortly after, I received an official email confirming that I had won, including my login credentials.
I proceeded to log into MetaTrader 5 using the provided details, and everything appeared to be working correctly. However, approximately 10 minutes later, my challenge account was marked as failed.
I contacted support for clarification, and I was informed that the promotional code had already been redeemed by another participant prior to my attempt. This is confusing, as I had already received an official confirmation email stating that I was the winner and had been granted access.
I would appreciate a clear explanation of how this situation occurred, as the communication I received indicated that the account was successfully awarded to me.