I work at an MSP, started in help desk for the initial 6 months, and was quickly promoted into an on-site support role at one of our larger clients full time where I've been for the last 2 years. In addition to some desk-side support, I primarily deal with:
-AD/Exchange user management
-onboarding/offboarding
-laptop imaging and deployments
-hardware/software/network troubleshooting
-Windows and minor Mac support
-some backup restores with Veeam
-basic firewall/switch and AP replacement work, helping rack Server/SAN hardware and setup connections for network techs to remote into for setup
-admin support in Line-of-Business apps like Salesforce and RingCentral
I also assisted with a Windows 10 to 11 migration project in a ~650 user environment with one other person, and my job title is "Placement Engineer" at this time.
I've been working on my BS in Business Administration and Management, and am set to graduate next week. Once that check box is complete though, I'm kind of at a loss.
What would be my next stepping stone or is it worth continuing to learn and get more experience here? This is my first role, but I'm not sure what level I would say I am, or what would be the next step up to look for. There's a "Primary Engineer" role that is becoming available and is above me, but that reads more like a typical sysadmin position and feels much more infrastructure-operations focused than straight endpoint/user support. Start working on filling in the gaps in my knowledge? I was thinking Network+ to fill my own knowledge gaps, then look into Microsoft certs from there?