u/A_Boba_Addict

I created my Taobao account a couple years ago with my phone number and was using it with no issues up until last month when I was suddenly signed out of my account. When I tried to login using my phone number, it gave me a fresh account that didn’t have my previous order history. When I go to the switch account page on the app, it shows 3 different accounts and I can only access the new one with my phone number. How do I solve this? I appreciate any advice about this since I really want my previous account back.