What Chefs Want bought out our produce supplier and it has been horrible. They immediately started delivering late. We have to order safety stock but they are so inconsistent that it doesn't do more than cost us extra while still having to 86 something a couple times a week. We have to call the driver almost every day to see where our stuff is and he will give us an ETA and still be 2 hours past that time.
Also their invoice system absolutely sucks. If we have to reject or credit something (almost every day) they don't provide an updated invoice because the driver has a digital one he alters, while we get a paper one, so we have to hunt down them down for an updated invoice with the credits which we never had to do with their predecessor.
They dont give a shit about quality either. I am not talking about agriculture stuff that is going on, I mean we have rejected two entire trucks these last two days, over $1,400 in produce, because the drivers truck A/C is busted and they are still making him deliver stuff out of temperature because they have not had it fixed or provided him a working refrigerated truck.
Seeking services elsewhere now, which is upsetting after 5 years with minimal issues. Rant over.