Upgraded on Jetway
Typing this on the plane from Chicago to San Diego. I'm a Gold level, nothing special, group 4. The seat I purchased is in an exit row. Scan my boarding pass, on my phone - this is important - and I get asked the "are you willing and able question" and then I proceed down the jetway.
Get to my seat and there's someone in it. Politely said I think you're in my seat. He gets out his boarding pass and sure enough my seat is on his boarding pass. I pull out my phone, click my boarding pass and it says my original seat, turn and show it to the guy and he says "where does it say xxx seat?" I look at my phone again and whammo! I'm not in row 3 in first class.
The guy looks at me, I look at him and say "my apologies brother, I don't have my glasses on. " Had to go to the back of the plane to wait, otherwise it would have been like a salmon swimming upstream.
Boarding just about finished, made my way up the plane and parked my tuckus in FC!!
Have never ever had that happen. They literally asked me the exit row question when I scanned in my boarding pass. I'll take it a a sign because this flight was delayed over 3 hours ago I get something good out of it!
Happy tails and safe travels my friends!