Our property has been on the market since June 2025. We've had probably 10ish viewings until we SSTC in late Feb 2026, which has since fallen through.
We were wondering why we hadn't really had much interest in the 9 months we'd been on the market, our agent shrugged it off as being difficult market conditions, no advice was given or any real marketing strategy.
Whilst updating the estate agent for the house we are in the process of buying, he has tried to find our property on the apps and couldn't. It has become clearnd that our estate agent had never listed the tenure type on our advert, so it had been on rightmove etc. as "ask agent" rather than correctly labelled as freehold, essentially being hidden from every potential buyer who searches for freehold properties.
We have pointed that out to our estate agent and asked to be released from our contract without penalty and notice period, they said no.
Have our estate agents breached any rules/regulations by not including this information on the listing?
After a quick Google, it looks like this is a breach of trading standards regulations by not including mandatory requirements for "material information".
This would just be the cherry on top of an overall inadequate experience with this agent.
Any advice gratefully received.