u/7xy7

FWIW.... I placed an order with all-clad for my first stainless set. About ten days go by and I don't receive any sort of communication from them about my order being shipped or any sort of tracking status. On the second time contacting them, I get a customer service rep who proceeds to explain that their fraud detection system flagged my order and canceled it out. When I asked why I didn't receive any sort of communication about this, she essentially shrugged her shoulders. No offer to help with a reorder or any sort of apology. I received an email about my experience with customer service and I gave them an overview of what happened. Got a response and again- zero f-cks given. So I placed an order with Made In. I can't compare the cookware to All-Clad but the experience was 10x better.