For our anniversary, I gifted my husband and audiobook using one of my credits. After several days, the book had still not showed up in his library so I contacted audible customer service.
Turns out that while my marketplace is set to .com, my husband’s is set to .co.uk. Of course I wanted my gift to show up where he has his other books but Audible’s only suggestion was that I changed MY marketplace and then send the gift again. But I don’t have any credits on that marketplace (since that’s not the one I use) and I would have to purchase the book or start an additional subscription. I honestly find that silly.
Now it’s not a super duper big deal. My husband can change his marketplace and listen to the book there, but to me it just seems like such a silly system. I used my credit. There shouldn’t have to be such a workaround.
Additionally the customer service agent offered to return my credit which he then didn’t do 🤔