u/6765443

is Vercel support non-existent? I've spent thousands on this platform and it has significant cache issues to the point where it's effectively non-functional. I created a support ticket nine days ago with detailed information and not a single response. is this a typical experience? How can I get in contact with support other than their ticket system?

I don't know what is going on with Vercel but over the past couple of months, it quickly starts hitting cache issues to where my changes are not implemented in both dev and production for a variety of caching issues. I end up blowing through hundreds of dollars in credits as it tries to force updates, rename files, completely rewrite code and in the end the cache issues remain. This happens consistently on every project. They start out fine but quickly as they gain slight complexity, suddenly my prompt changes don't show up in the preview (or when published) and Vercel starts trying to fix the caching issues, which is ultimately never does. Some of the common messaging is:

• The problem is the Turbopack cache is stale. Let me verify the actual file exists and force a complete rebuild by rewriting the entire page:
• The Turbopack cache is completely stuck.
• The Turbopack cache is still serving the old version of the file. Let me force a complete rebuild by deleting and recreating the page:
• **This is a Turbopack cache corruption issue** - the same one we've been experiencing throughout this session. The actual source files are correct, but the build system is serving old cached artifacts.
• The file doesn't exist! The compiler is failing because the cached module graph has a reference to a deleted file.

I emailed support 4 days ago and no response. Is there any way I can fix this on my end?