SRAM/Zipp Lifetime Warranty Denied: Zipp 303S damaged by impact, claim rejected as "outside of intended use." Seeking advice!
Last week I damaged my Zipp 303 S carbon wheel from an impact during the Grizzly Peak gravel ride. I submitted a warranty claim, but it was denied for being "outside of intended use".
The 303 S is marketed for "off the pavement" and gravel use. Also, Zipp's Global Lifetime Warranty includes an example that is exactly what happened—damage from a pothole/sharp rock impact while riding is covered. The claim was rejected without any further detail beyond the generic "intended use" denial.
Since the manufacturer only works through dealers, I'm stuck.
Has anyone successfully fought back against a Zipp warranty denial when the damage clearly aligns with their own explicit examples of coverage? Any advice on how to push this to be covered would be greatly appreciated.