Rebate transfer fee being rejected
I transferred an RRSP account over from TD to questrade and have had multiple transfer rebate requests rejected. When I asked TD for a document showing the transfer fee with my account # for a rebate, they said all I can do is send over the proof of account transfer, which states there is a $150 fee, and a screenshot of the actual fee being charged to my Alterna account. The transaction shows it is from td and the amount and date. The td document shows the account number, name, date, and amount that they charge. But it has been rejected and there are no other documents that td will give me. Has anyone run into this problem?