⚠️ WARNING: Scheduled Lyft TO AIRPORT, ride was confirmed, then vanished from app 👀
⚠️ Warning: Don’t assume a ‘confirmed’ Lyft scheduled airport ride is guaranteed.
We scheduled a Lyft from Berkeley to Oakland Airport the night before. It showed CONFIRMED, assigned a driver, and everything looked normal. Then at pickup time the ride disappeared from the app due to what Lyft later admitted was a technical/payment authorization glitch on THEIR end — not insufficient funds. I have more than $100 in my Lyft cash balance.
We had to scramble to book another ride last minute at a much higher fare while trying not to miss a flight. Lyft admitted fault and gave credits, but the experience was incredibly stressful.
Has anyone had this happen? And our new ride was $52. Do you think their $50 credit was enough?
But mainly, I wanted to issue a warning: if you absolutely cannot risk being late for an airport flight, you may want a backup transportation plan even with a ‘confirmed’ scheduled ride