Buyer opened dispute... AITA
I sold 3 pairs of ladies pyjamas as a bundle.
They were unbranded, lightweight, stretchy material, size Large.
They were listed as unbranded, lightweight stretchy material size Large.
Photos of all size labels included.
They were also listed as very good condition, as they were mine, but only used for a short period of time due to weightloss. I actually re-bought them in my new size as the fabric is lovely cool, stretchy and comfy, so perfect for Summer. I paid £12 each (£36 total)
I listed them £14 (for all 3 pairs) but accepted an offer of £10 (for all 3 pairs).
Packaged well and posted the very next day.
Got a message from the buyer - unhappy as she assumed they were satin?!
I told her I don't understand why as nowhere did I mention satin (I wouldn't as theyre not - they don't look it either so no idea why she said this) and that I clearly stated they were stretchy (satin is not stretchy) and that my items were as described so declined to accept a return - and advised her to sell on if they weren't to her taste.
She then opened a dispute saying she was unhappy saying they feel cheap and she doesnt like them, accused me of buying off Shein and selling for DOUBLE the price (she paid £3.33 a pair and they aren't from Shein but I've looked and nowhere on their can you buy ladies pjs for £1.67 a pair or anything close - most seem to be around £10-15).
THEN stated that she feels theyre mis-sized and dont actually fit a large and that's my fault too.
So essentially I'm taking from this she tried them, they were too small, and now she is throwing a dispute and accusations at me.
And to add - a Vinted Large is UK 16-18 and this is bang on the size I was when I wore them. I'm now a 12-14 and wear the exact same ones I rebought in a Medium, so it's not like they are an out-lier size wise.
Unfortunately all Ive managed to communicate with is bots so I'm awaiting the outcome but I know Vinted usually side with the buyer... hoping at some point a human sees it and sides with me.
Also I noticed that on the dispute she seems to have selected item "damaged" but theres no mention of any damage at all and they were immaculate and double bagged so Im assuming this is an error as she would've mentioned that.
AITA for refusing her refund request?!