u/1ncehost

1. heard about the personal item strictness so i bought a carry on while checking in for my large backpack. Get to the gate and the lady says my backpack is a personal item

2. also bought seat assignments at the same time. Checked my boarding pass and it doesnt have them. It gave me a window seat in the back when i was expecting row 2 aisle from the app.

I bought group 1 boarding at least so i can sit on the plane alone in the back for 30 min. Otherwise paid $100 to jump through hoops for no additional services. Was not offered a refund.

Dont care enough to change anything or complain except on the internet to you innocents. Just never flying on Frontier again.

Edit: there werent enough safety cards on the plane so after 20 min standing on the jet bridge they told us to go out to the gate and sit down. Lets see if my group 1 boarding stands seeing as now everyone has to board again. Unboarding is a first for me after 30 years of travelling occasionally.

Edit: chatted with the flight attendants who were nice and said the Frontier app is notoriously terrible and it wasnt surprising what happened. I wasnt asking for a resolution, but they gave me a card which they said can at least get the carry on refunded. They said best resolution possible was going to be at the denver customer service desk, but i dont have time for that so I'll pass on fixing what happened to my seats.