So Youfibre screwed up my direct debit migration from brsk. I called them about it a couple of weeks ago and they said it'd happen automatically, not to worry.
Then two days ago I get emails saying I haven't paid and my service will be cut off unless I set up a direct debit.
Their systems won't allow it. I've submitted direct debit details like 15 times and phoned customer support 5 times. No help at all. They wouldn't even suspend the upcoming service cutoff so now I have broadband. Calling since then they said they would reinstate my service until payment could be sorted but then they were unable to. They tried to contact their Billing dept and contact Brsk but no luck.
Second day now of no broadband. Got through to customer service again in the morning and their only suggestion was to check whether my bank have blocked the direct debit on their end, they haven't.
Really disappointing, brsk was far more reliable than youfibre has been so far.