Help with Transportation Services
I’m a receptionist at a medical facility in Arizona. We have patients who come in five days a week for classes, so we usually arrange transportation for them to avoid walking in the heat. Everyone’s rides are successfully scheduled except for one patient with American Indian Health Plan (AIHP) insurance. Every number I’ve tried says his plan isn’t eligible for transportation services, which seems unusual since it’s the only plan without transportation. Does anyone know who I can contact to resolve this? The patient only has to walk a short distance, but the heat makes it difficult for them to do so daily.